Full service EFTPOS

FULL SERVICE EFTPOS – AND WHAT IT MEANS TO YOU

If you already have EFTPOS, no doubt you are sold on it’s benefits, however things can go wrong! We as a “Local Owned Eftpos Company” provide to our local customers a FULL SERVICE, what does this mean to you, our customer, well compare these two true stories:

STORY 1 – A local bottle store had a power surge affect their building at about 5.40pm Saturday on a June evening, and it was an All Blacks rugby test here in town. The lights had dimmed, the fax and the eftpos both went down, so a quick call was made their Eftpos dealer, Eftpos Canterbury. Steve answered the call, was told of the power surge, and that a queue was building out to the door, 20 minutes later he was there, a replacement terminal loaned and installed and within 10 minutes, all logged onto the eftpos network. Meanwhile the other was sent away for repairs.

RESULT - very little inconvenience and not much business lost.

STORY 2 - A local video store has something effect their eftpos Saturday morning 10am in November. They called their Eftpos supplier (Auckland based) and they get a helpdesk, but no one in Christchurch available to help. On Monday a replacement terminal was dispatched, this arrived Tuesday and was installed by the video store manager, and it did not work. Several phone calls later established that it was the Pin pad, not the terminal, but the Auckland company had not sent one of these. A Pin pad was dispatched late Tuesday, but unfortunately did not arrive on the courier Wednesday. In desperation, Wednesday 2pm a call was made to Eftpos Canterbury, we responded, when the call came in, as we were not that far away at an appointment. We were able to call afterwards just 25 minutes later. When we arrived the manager explained the situation. As the manager and staff were in a state of despair, (although we should not touch other equipment) we had a look, installed them a loaned Pin Pad and had it logged on, all within 10 minutes.

RESULT - The video shop had had four days of having to do manual eftpos paper vouchers, had customers walking out because of the queues in the shop, staff and management frustrated, and much business lost.

So, if you want the benefits of dealing with a “LOCALLY OWNED” and FULL SERVICE Eftpos company, whether you Lease, Rent or Buy, you have my Personal Commitment of FULL SERVICE locally. ALSO Lease your Eftpos from us Direct – No Lease / Finance companies.

Phone our office first for on duty staff (03) 338 7672, or if no answer – call me personally on my mobile 027 457 8803

The benefits of dealing with a Local Company, and with Eftpos Canterbury Ltd is that we provide you with a back up service and technical expertise to keep your Eftpos up and running. Let us demonstrate our service levels next time your machine has a problem.

Just call us! – We look forward of being of service to you.
Call 03 338 7672 anytime or from outside Christchurch call 0800 72 73 74

Note – We now also have a sister company that operates Nationwide that, unlike our opposition, does have spare terminals in many main centres around NZ. So if you want a service that includes 24/7 service including weekends with a spare terminal delivered to your premises.